PAIA Manual
LekkerLivings PAIA Manual
Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000, as amended
Date of compilation: 25 August 2026
Date of latest revision: 25 August 2026
1. Definitions and abbreviations
- Information Officer (IO): the head of the private body for purposes of PAIA and POPIA.
- PAIA: Promotion of Access to Information Act 2 of 2000, as amended.
- POPIA: Protection of Personal Information Act 4 of 2013.
- Regulator: Information Regulator of South Africa.
- Republic: Republic of South Africa.
2. Private body
LekkerLivings is a trading name used by Jan Adriaan Hendrik van den Berg, a South African sole proprietor conducting an online retail business.
3. Purpose of this manual
This Manual is intended to help members of the public understand:
- which records LekkerLivings holds and which may be available without a formal request;
- how to request access to a record required for the exercise or protection of a right;
- how LekkerLivings processes personal information;
- who may receive personal information and whether information may be processed outside South Africa; and
- the safeguards used to protect information.
4. Information Officer and contact details
Information Officer and head of private body: Jan Adriaan Hendrik van den Berg
Trading name: LekkerLivings
Physical and postal address: 54 Van Zyl Street, Universitas, Bloemfontein, Free State, South Africa
Telephone: 079 862 2860
Email: support@lekkerlivings.co.za
Website: https://lekkerlivings.co.za
No Deputy Information Officer has been designated at the date of this Manual.
5. PAIA Guide
The Information Regulator has published a Guide explaining PAIA and POPIA, the forms and procedures for requesting access, applicable fees, available assistance, complaints and remedies. The Guide and prescribed forms are available from inforegulator.org.za/paia or may be requested from the Information Officer.
6. Records available without a formal PAIA request
The following records are generally available on the website or by ordinary customer-service request, subject to identity verification and applicable restrictions:
- product descriptions, prices and availability shown publicly on the website;
- Terms and Conditions, Privacy Policy, Shipping Policy and Refund Policy;
- this PAIA Manual;
- a customer's own order confirmations, invoices or receipts and correspondence;
- published contact information and genuine public product reviews; and
- marketing material and public notices.
7. Records maintained under legislation
Where applicable to the business and its activities, records may be maintained under legislation including:
- Consumer Protection Act 68 of 2008;
- Electronic Communications and Transactions Act 25 of 2002;
- Protection of Personal Information Act 4 of 2013;
- Promotion of Access to Information Act 2 of 2000;
- Income Tax Act 58 of 1962;
- Tax Administration Act 28 of 2011; and
- other applicable commercial, consumer, electronic-communications and record-keeping law.
8. Subjects and categories of records held
| Subject | Examples of records |
|---|---|
| Customers and orders | Contact details, delivery addresses, order lines, transaction status, returns, refunds, complaints and correspondence. |
| Products and inventory | Product descriptions, supplier records, purchase costs, stock records, safety information, images, SKUs and pricing. |
| Finance and tax | Sales, expenses, payment-provider settlements, bank records, receipts and accounting records. |
| Suppliers and service providers | Contracts, contact information, invoices, delivery records, support records and confidentiality terms. |
| Website and security | Shopify configuration, access logs, cookie records, app settings, fraud signals and incident records. |
| Legal and compliance | Policies, consent records, data-subject requests, PAIA requests, complaints and regulatory correspondence. |
| Marketing and reviews | Consent and unsubscribe records, campaign information and Judge.me review content. |
9. Requesting access to a record
A requester seeking a record of this private body must use the prescribed PAIA Form 2 available from the Information Regulator. The request must:
- be addressed to the Information Officer;
- identify the requested record sufficiently clearly;
- identify the right the requester seeks to exercise or protect and explain why the record is required for that purpose;
- state the preferred form of access;
- provide adequate contact and identity information; and
- include proof of authority when submitted on behalf of another person.
A prescribed request or access fee may be payable. No fee will be charged where the law provides an exemption. A request may be refused only on a ground permitted by PAIA or another applicable law. The requester will be notified of the decision and available remedies within the period prescribed by law.
10. Processing of personal information
LekkerLivings processes personal information to operate the store, supply and deliver products, process payments and refunds, provide support, manage returns and complaints, prevent fraud, maintain security, collect genuine reviews, conduct lawful marketing and comply with legal and accounting obligations.
11. Categories of data subjects and information
| Data subject | Information that may be processed |
|---|---|
| Customers and website users | Name, contact details, addresses, order and transaction information, correspondence, preferences, reviews, device information and cookie identifiers. |
| Suppliers and contractors | Names, business details, contact information, banking and invoicing information, agreements and service records. |
| Prospective customers and subscribers | Email address, marketing preference, consent and unsubscribe records. |
| Regulators, complainants and requesters | Identity, contact details, complaints, access requests and supporting information. |
12. Recipients of personal information
Personal information may be supplied where necessary to Shopify, Yoco, delivery providers, Judge.me, banks and payment networks, professional advisers, accountants, insurers, technology providers, regulators, law-enforcement bodies and courts. Information is limited to what is reasonably necessary for the relevant purpose.
13. Transborder flows
Technology providers such as Shopify, Yoco or Judge.me may process or store personal information outside South Africa. LekkerLivings takes reasonable steps to ensure that cross-border processing complies with section 72 of POPIA through appropriate service providers, contractual protections or another lawful basis.
14. Security safeguards
Safeguards may include reputable hosted systems, secure payment processing, access controls, authentication, device security, limited staff or contractor access, confidentiality duties, backups, software updates, fraud monitoring and incident-response procedures appropriate to the size and nature of the business.
15. Availability of this Manual
A copy of this Manual is available:
- on lekkerlivings.co.za;
- from the Information Officer upon request;
- for inspection at the physical address during reasonable pre-arranged business hours; and
- to the Information Regulator upon request.
16. Complaints and remedies
A requester may lodge an eligible complaint with the Information Regulator or approach a competent court in accordance with PAIA. Forms and guidance are available at inforegulator.org.za/paia.
17. Updating this Manual
The Information Officer will review and update this Manual periodically or when material legal or operational changes occur.
Issued by:
Jan Adriaan Hendrik van den Berg
Information Officer and sole proprietor of LekkerLivings