Refund, Returns and Exchanges Policy

Last updated: 25 August 2026

This policy applies to purchases made from LekkerLivings at lekkerlivings.co.za. LekkerLivings is operated by Jan Adriaan Hendrik van den Berg as a South African sole proprietor.

This policy must be read together with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits any right that cannot lawfully be limited.

1. How to request a return

Email support@lekkerlivings.co.za before sending an item back. Include your order number, the item concerned, the reason for the return and, where relevant, clear photographs or a short video showing any damage, defect or incorrect item.

Returns must be authorised before dispatch so that they can be identified and processed correctly. The return address is 54 Van Zyl Street, Universitas, Bloemfontein, Free State, South Africa.

2. Seven-day statutory cooling-off period for online purchases

Where section 44 of ECTA applies, a customer may cancel an online purchase without giving a reason and without penalty within seven days after receiving the goods. The customer is responsible only for the direct cost of returning the goods. LekkerLivings will refund payments as required by ECTA within 30 days after cancellation.

Certain transactions may be excluded from the ECTA cooling-off right by law, including goods made to a customer's specifications, goods that by their nature cannot be returned, goods liable to deteriorate rapidly and other statutory exclusions.

3. LekkerLivings' additional 14-day change-of-mind policy

In addition to applicable statutory rights, LekkerLivings accepts eligible change-of-mind returns requested within 14 calendar days after delivery.

For a voluntary change-of-mind return requested after the statutory cooling-off period, the product must be unused, unopened, complete, undamaged and in its original saleable packaging. The customer pays the return-delivery cost. The original delivery fee is not refundable unless required by law.

4. Hygiene and consumable products

For health and hygiene reasons, change-of-mind returns may not be accepted for opened or used toilet-cleaning systems, replacement heads, brushes, gel-stamp products, cleaning attachments or other hygiene-sensitive or consumable products where the law permits this restriction.

This restriction does not remove a customer's rights where goods are defective, unsafe, damaged, incorrectly supplied or materially different from their description.

5. Defective, unsafe or poor-quality goods

Goods must be reasonably suitable for their intended purpose, of good quality, in good working order, durable for a reasonable period and free of defects.

If goods fail to meet the standards in sections 55 and 56 of the CPA within six months after delivery, the customer may return them without penalty and at LekkerLivings' risk and expense. Subject to the CPA, the customer may choose a repair, replacement or refund.

If a repaired product develops the same or a further defect within three months after the repair, the CPA may entitle the customer to a replacement or refund.

Normal wear, accidental damage, neglect, incorrect assembly, use contrary to supplied instructions or unauthorised alteration is not automatically a product defect. LekkerLivings may reasonably inspect a returned product, but an inspection will not be used to delay or avoid statutory rights.

6. Damaged, incorrect or incomplete deliveries

Please inspect the parcel as soon as reasonably possible and contact us promptly if an item arrived damaged, incorrect or incomplete. Keep the parcel, packaging and delivery label while we investigate. LekkerLivings will arrange an appropriate remedy and will cover reasonable return costs where the error or damage is our responsibility.

A delayed report does not automatically remove any right available under applicable law.

7. Bundles, sets and promotional products

For a change-of-mind return, a bundle or set must ordinarily be returned complete, including all components, accessories and promotional items. If only one component is defective, LekkerLivings will apply the remedy required by the CPA to the affected goods and the transaction as appropriate.

8. Refunds

Approved refunds are made to the original payment method where reasonably possible. LekkerLivings aims to process a refund within 10 business days after the returned goods have been received and the return has been approved, and always within any period required by applicable law. A bank or payment provider may require additional processing time before the funds appear in the customer's account.

No refund will be made to a different person or bank account unless identity and authority can be verified.

9. Exchanges

Exchanges are subject to stock availability. Where an exchange cannot be supplied, LekkerLivings will provide another remedy required by law or agreed with the customer.

10. Contact

Email: support@lekkerlivings.co.za
Telephone: 079 862 2860