Shipping and Delivery Policy

Last updated: 25 August 2026

This policy applies to orders placed through lekkerlivings.co.za.

1. Delivery area

LekkerLivings currently delivers to valid physical addresses within South Africa. We do not deliver to an address outside an available checkout delivery zone.

2. Shipping options

Method	Price	Estimated delivery
Standard Shipping	R99	Approximately 8–11 business days
Premium Shipping	R149	Approximately 5–7 business days
Free Standard Shipping	Free on qualifying orders of R699 or more	Approximately 8–11 business days

Customers whose orders qualify for free Standard Shipping may still select and pay for Premium Shipping where that option is available at checkout.

3. Delivery estimates

Delivery periods are estimates measured in business days and exclude weekends and South African public holidays. LekkerLivings aims to prepare and dispatch orders promptly so that delivery takes place within the displayed estimate. Delays may occur because of severe weather, public holidays, carrier interruptions, remote-area routing, security restrictions, incorrect addresses or other circumstances beyond reasonable control.

If a material delay occurs, we will communicate with the customer using the contact details supplied with the order and provide the remedies required by applicable law.

4. Order confirmation and tracking

After successful payment, the customer will receive an order confirmation at the email address supplied at checkout. Tracking information will be provided when available. A tracking scan may take time to appear after dispatch.

5. Delivery addresses

The customer must provide a complete and accurate physical address, postal code, recipient name and contact number. LekkerLivings is not responsible for avoidable delays caused by incorrect or incomplete information supplied by the customer.

Contact support@lekkerlivings.co.za immediately if an address must be corrected. We cannot guarantee that an address can be changed after dispatch.

6. Receipt of the parcel

A parcel may be delivered to the customer or another person apparently authorised to receive it at the delivery address. Please inspect the outer packaging on delivery where reasonably possible. Keep the packaging and delivery label if there is damage, a missing item or an incorrect product.

7. Failed delivery and returned parcels

If delivery fails because nobody is available, the carrier may reattempt delivery or provide collection instructions. If a parcel is returned because the customer supplied an incorrect address, failed to collect it or unreasonably refused delivery, reasonable redelivery costs may be charged where permitted by law.

8. Lost or materially delayed parcels

Contact us if tracking has not updated for an unreasonable period or the parcel is materially overdue. We will investigate with the delivery provider. If the order cannot be delivered within the agreed or legally required period, the customer may exercise the cancellation and refund rights available under the CPA and ECTA.

9. Availability

If an ordered product becomes unavailable, LekkerLivings will notify the customer as soon as reasonably possible and provide a refund or another agreed remedy. We will not substitute a materially different product without the customer's agreement.

10. Contact

Email: support@lekkerlivings.co.za
Telephone: 079 862 2860